Claim LD02-HQ-C12 (v1.0)
In the final QJE study of one customer-support firm, AI assistance raised issues successfully resolved per hour by 15% on average, with substantially larger gains for lower-skill and less-experienced agents.
Provenance and status
- Claim type
- ESTIMATE (as printed: “ESTIMATE”)
- Publication status
- ELIGIBLE (as printed: “ELIGIBLE”)
- Verification state
- CONTENT_VERIFIED_PRIMARY (as printed: “CONTENT VERIFIED”; verified by: UNKNOWN)
- Does not license
- Wage effect; headcount effect; economy-wide productivity; all occupations
- Source (field 6, as printed)
- Brynjolfsson, Li & Raymond, “Generative AI at Work,” Quarterly Journal of Economics 140(2), 2025
- Source type (field 7)
- PEER_REVIEWED_JOURNAL_ARTICLE (as printed: “Peer-reviewed journal article”)
- Institutional position
- Independent academic
- Maturity (claim evidence / publication maturity)
- MATURE (as printed: “MATURE”)
- Recorded date
- 2026-09-25
- Currentness / correction
- This is the current version. No correction or concern relation is recorded on its Sources.
Version
Pinned version v1.0 (entry LD02-HQ-C12--v1.0) — this page never floats to newer evidence.
This pinned version is also the current version.
Pinned Sources (field 6, version-specific)
- “Brynjolfsson, Li & Raymond, “Generative AI at Work,” Quarterly Journal of Economics 140(2), 2025” → SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025--v1.0 — Brynjolfsson, Li & Raymond, “Generative AI at Work,” Quarterly Journal of Economics 140(2), 2025; class PEER_REVIEWED_JOURNAL_ARTICLE (explicit public provenance pin)
Read the originals
- SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025: open the original
All 25 canonical Claim fields (raw values and normalized values)
| # | Canonical field | Canonical value (verbatim) | Normalized (Claim Value Vocabulary v1.0.2) |
|---|---|---|---|
| 1 | CLAIM ID | LD02-HQ-C12 | — |
| 2 | PUBLIC-FACING CLAIM | In the final QJE study of one customer-support firm, AI assistance raised issues successfully resolved per hour by 15% on average, with substantially larger gains for lower-skill and less-experienced agents. | — |
| 3 | CLAIM TYPE | ESTIMATE | base_types: ESTIMATE |
| 4 | RESEARCH STRAND | B — Task-level productivity and quality | — |
| 5 | MATURITY | MATURE | states: MATURE |
| 6 | SOURCE | Brynjolfsson, Li & Raymond, “Generative AI at Work,” Quarterly Journal of Economics 140(2), 2025 | source_ids: SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025 |
| 7 | SOURCE TYPE | Peer-reviewed journal article | classes: PEER_REVIEWED_JOURNAL_ARTICLE |
| 8 | INSTITUTIONAL POSITION | Independent academic | — |
| 9 | SCOPE | One large customer-support organisation | — |
| 10 | DESIGN | Staggered rollout / quasi-experimental workplace study | — |
| 11 | SAMPLE / DATASET | 5,172 agents and firm operational logs | — |
| 12 | MODEL / TOOL / VERSION | GPT-based generative-AI assistant | — |
| 13 | COMPARATOR | Not-yet-treated agents | — |
| 14 | MAIN RESULT | +15% resolved issues per hour; larger gains among less-experienced/lower-skill agents; evidence of learning and improved customer sentiment | — |
| 15 | INFERENTIAL TARGET | Task/workflow productivity effect | — |
| 16 | DOES NOT LICENSE | Wage effect; headcount effect; economy-wide productivity; all occupations | — |
| 17 | VERIFICATION STATE | CONTENT VERIFIED | state: CONTENT_VERIFIED_PRIMARY · verified_by: UNKNOWN |
| 18 | LIMITATIONS | Single firm/workflow; treatment/model vintage | — |
| 19 | CONTRADICTORY / SUPPORTING SOURCES | Consistent with Cui and inside-frontier Dell’Acqua | — |
| 20 | GEOGRAPHY / LANGUAGE | US firm / English | — |
| 21 | DISTRIBUTIONAL LEDGER | Lower-skill/novice workers gain more | — |
| 22 | R01 / FIELD-MAP LINKS | D2, L-A, R-2 | — |
| 23 | WHAT WOULD CHANGE THIS CLAIM? | Multi-firm replication with materially different effect or decay over time | — |
| 24 | PUBLICATION STATUS | ELIGIBLE | state: ELIGIBLE |
| 25 | RECORDED DATE | 2026-09-25 | — |
Field 22 references resolved against Field Map v0.2: D2 (DOMAIN); L-A (LENS); R-2 (LENS)
Cited by Living Debate versions
- LD-02 v0.1 — HQ placement: SC-LD02-L01, SC-LD02-T05; facets: none
- LD-03 v0.1
- LD-04 v0.1
Research-of-record provenance
Materialized by sociolens-materializer 0.6.0 at 2026-09-28T20:00:00.000Z; normalization contract SocioLens — Claim Value Vocabulary v1.0.2 — Pre-Spike Materialization Contract (v1.0.2). Content seal SHA-256 59def8feaa232a235d7e28578c64903ee9823affe2ff30f16bf3bcacddba82de.
Frozen Drive-derived inputs
- R05 — LD-02 Canonical Claim Ledger v1.0 — LOCKED (v1.0) — Drive ID
1XS3OTYh1ZGBSlD3Dev0-5KtGds0abk1qX_24-8lVDqM; revision: NOT_EXPOSED_BY_DRIVE_TEXT_EXPORT; Drive modified 2026-09-25T18:38:36.597Z; block “ENTRY 12 — LD02-HQ-C12” SHA-2566a4d76af2cfaa0ac05d11248a275aeb17dfb8dad66731489f8b63a0fd013c6d2; SocioLens — Programme Status & Authority Register v0.6 status “CURRENT.”; frozen fixturefixtures/frozen/r05-ld02-claim-ledger-v1.0. - SocioLens — Proof Source Registry v0.4 (v0.4) — Drive ID
1_-GLmj6PfetWDQH2KldMv-61vmSmzdAyyxgZZZCFnbE; revision: NOT_EXPOSED_BY_DRIVE_TEXT_EXPORT; Drive modified 2026-09-27T19:04:00.374Z; block “REGISTRY ENTRY SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025” SHA-256c9f6348bbaf404dfd172abc89e06115b531a6b40eb1f37ab7b3554a0c3cd5aad; SocioLens — Programme Status & Authority Register v0.6 status “CURRENT PROOF SOURCE REGISTRY.”; frozen fixturefixtures/frozen/proof-source-registry-v0.4.
Builder decisions (not Drive data)
- VERSION = v1.0 — basis: Claim version taken from the canonical ledger artifact version (R05 — LD-02 Canonical Claim Ledger v1.0); Implementation Architecture Selection §5 logical_id/version convention.
- CURRENT_POINTER = true — basis: SocioLens — Programme Status & Authority Register v0.6 status for "R05 — LD-02 Canonical Claim Ledger v1.0 — LOCKED": "CURRENT."
- FIELD_6_SOURCE_REFERENCE = SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025--v1.0 — basis: field 6 of ENTRY 12 — LD02-HQ-C12 cites "Brynjolfsson, Li & Raymond, “Generative AI at Work,” Quarterly Journal of Economics 140(2), 2025"; Builder identification: the cited work is Proof Source Registry v0.4 identity SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025 (canonical label "Brynjolfsson, Li & Raymond, “Generative AI at Work,” Quarterly Journal of Economics 140(2), 2025"), Registry-linked to this logical Claim; SocioLens record v1.0 is its sole record.
- SOURCE_PROVENANCE_PIN = SRC-LD02-BRYNJOLFSSON-LI-RAYMOND-2025--v1.0 — basis: Issue #5 proof rendering (Architecture Proof Protocol v0.1 AP-08 / Amendment v1.2 §6): explicit version-pinned public provenance of this ClaimVersion — the pinned field-6 Source record.